Privacy Policy
Effective Date: Sept 12, 2025
At Mindvivo.com, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information. By accessing or using our platform, you agree to the practices described below.
1. Information We Collect
a. Personal Information
We collect personal information only when you choose to provide it, such as during account creation, feedback submissions, or chatbot interactions. This may include:
- Name
- Email address
- Date of birth
- Location data
- Demographic information
Note: You may use Mindvivo anonymously without creating an account. Participation in surveys or feedback is optional and non-identifiable.
b. Non-Personal Information
We automatically collect limited non-personal data to enhance performance and usability, including:
- Browser and device information
- IP address and country
- Pages visited and session duration
- Cookies and usage tracking data
2. How We Use Your Information
Your information may be used to:
- Provide, improve, and maintain Mindvivo’s services
- Personalize content and recommendations
- Analyze platform usage and performance
- Communicate important updates or support
- Deliver mental wellness tools and assessments
We do not sell, share, or distribute your personal information to third parties without your explicit consent, except where required by law.
3. Use of Chatbot Data
Conversations with Mindvivo’s AI chatbots are strictly confidential.
- We do not store chat histories
- We do not monitor individual sessions
- We do not use conversations to train models unless you provide explicit consent
Only anonymized, aggregated data may be used to improve system performance and cannot be used to identify individuals.
4. Data Security
We take data security seriously and implement measures such as:
- Encrypted data transmission
- Secure, access-controlled servers
- Regular audits and system monitoring
However, please note that no method of storage or transmission is completely secure.
5. Cookies and Tracking
Mindvivo uses cookies to:
- Remember preferences
- Enhance functionality and performance
- Deliver personalized content
You can disable cookies via your browser settings, but this may limit certain features.
6. Third-Party Services
We work with trusted third-party providers such as Microsoft Azure and Google Analytics for hosting, analytics, and technical support. These providers:
- Must comply with GDPR and relevant privacy laws
- Are contractually obligated to protect your data
- Cannot use your data for their own purposes
7. Children’s Privacy
Mindvivo is intended for users aged 18 and older. We do not knowingly collect information from children under 18. If we learn such data has been submitted, it will be deleted promptly.
8. International Data Transfers
As a global platform, your data may be processed in other countries. We ensure that:
- All transfers follow GDPR and international standards
- Appropriate safeguards (e.g., Standard Contractual Clauses) are in place
9. Your Rights (Under GDPR)
You have the right to:
- Access your personal data
- Request corrections or deletion
- Withdraw consent at any time
- Receive a copy of your data
- Object to or restrict certain types of processing
To exercise your rights, please contact: [email protected]
10. Changes to This Privacy Policy
We may revise this Privacy Policy occasionally. Updates will be posted on this page with a new effective date. Continued use of Mindvivo implies acceptance of the revised policy.
11. Contact Us
For questions or privacy-related concerns:
📧 Email: [email protected]**